Effective date: July 1, 2023. Welcome to Inovient.io. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

Important Information and Who We Are

Purpose of this Privacy Policy:

This privacy policy aims to give you information on how Inovient.io collects and processes your personal data.

Contact Details:

Full name of legal entity: Inovient.io

Email address: privacy@invoient.io

Postal address: 8 The GRN STE A, Dover, DE, 19901

Telephone number: 213.267.4139

Data Privacy Policy

The Data We Collect

As an AI-powered platform, we may collect, use, store, and transfer different kinds of personal and organizational data. We categorize this information as follows:

  • Identity Data: including names, job titles, usernames, and other identifiers related to individuals within your organization.

  • Contact Data: including company email addresses, business phone numbers, and office addresses.

  • Technical Data: including IP addresses, browser type and version, time zone setting, device information, and operating system details.

  • Usage Data: including how your organization interacts with our product, system logs, workflow metadata, frequency of use, and feature engagement.

  • Company Data: including inputs, feedback, performance metrics, strategic insights, or other business-related data you provide or generate through use of our services.

  • Benchmarking Data: derived from aggregated and anonymized company data, used to produce generalized insights and industry benchmarks.

How We Use Your Data

We use your data in accordance with applicable privacy laws and only for purposes that are necessary, legitimate, and proportionate. These include:

  • To provide, manage, and improve our AI-driven services and functionality.

  • To perform our contractual obligations with your organization.

  • To ensure system security, technical support, and operational continuity.

  • To analyze aggregated usage trends and improve our product offerings.

  • To generate generalized, anonymized industry benchmarks, performance metrics, or trend analyses that help our customers understand how they compare to others in the industry.

  • To comply with legal and regulatory obligations.

AI, Machine Learning & Benchmarking Use

As part of our commitment to responsible AI, we may use anonymized and aggregated data to train, evaluate, and improve our machine learning models. We take the following precautions:

  • We do not use personally identifiable information (PII) or any sensitive business data in training AI systems unless it has been anonymized or you have provided explicit consent.

  • Benchmarking data is generated using de-identified and aggregated inputs and is never attributable to any specific company or individual.

  • We adhere to applicable AI governance standards and privacy frameworks (such as GDPR, CCPA/CPRA, and emerging global laws) when processing any data for AI or analytics purposes.

Data Security

We implement industry-standard security measures to safeguard your data from unauthorized access, alteration, disclosure, or loss. These include access controls, encryption in transit and at rest, and continuous monitoring. Only authorized personnel have access to your data, and they are bound by confidentiality obligations.

Data Retention

We retain personal and organizational data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, operational, and analytical obligations. Anonymized data sets used for benchmarking or AI model training may be retained beyond the active relationship period, provided they do not contain identifiable or sensitive information.

Your Rights

You or your organization may have rights under applicable data protection laws, including:

  • The right to access and review the data we hold about you

  • The right to correct inaccurate or outdated data

  • The right to request deletion of your data

  • The right to object to or restrict certain types of processing

  • The right to withdraw consent, where applicable

  • The right to request a copy of your data in a structured, portable format